1. Who we are
1.1. Valeo Groupe and its affiliates Valeo Groupe Europe, Valeo Groupe Nordics and Valeo Groupe Americas, offers multinational interests in both senior and student niche housing markets. With a leadership team that offers extensive experience in real estate investment, development and management, Valeo Groupe is setting a new standard in niche housing that continues to drive demand, along with market share.
3. What we mean by personal information
4. How we collect information about you
4.1 You may provide personal information when communicating with us (for example, if you contact us).
4.2 We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies (as described below).
5. How we use your information
5.1 We use your information for the following purposes:
5.1.1 to prevent and detect criminal activity, fraud and misuse of or damage to our property;
5.1.2 to invite you to form part of our consumer panel or research groups;
5.1.3 to personalise your visits to our website;
5.1.4 and to help us develop the design and layout of our website to ensure it is as useful and enjoyable as possible.
6 Other information we may collect
6.1 We may collect traffic data related to your use of and access to our services. Such data would include time spent online. We may use this information to understand and keep you informed about what is the best internet access package for you according to your use of the services.
6.2 We may provide aggregated statistics about our traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you. We use this information along with your preferences to tailor content, services and offers for you.
7 How long we keep your information
7.1 The periods for which we keep your information will vary according to the purpose for which we use the information.
7.2 Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed. We have an internal data retention schedule that details the duration for which we keep certain categories of data.
8 Disclosing your information to third parties
8.1 We may share your personal information with third parties in the following ways:
8.1.1 where we have a legal or regulatory obligation to do so – this will include sharing your personal information with local councils for the provision of electoral roll services;
8.1.2 where we use third party suppliers to provide services to us (for example, our IT providers) and they need access to your personal information in order to deliver that service;
8.1.3 where it is necessary to do so to protect or defend our legal rights or the legal rights of others;
8.1.4 if you have agreed that we may do so, we will share your personal information with identified third parties so that they can contact you with details of their products and services.
8.2 We may also provide aggregated statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
9 How we protect your information
9.1 When you contact us, Valeo Groupe offers the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with statutory data protection requirements. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.
10 Cookies explained
10.1 A cookie is a piece of information that is stored on your computer’s hard drive by your web browser, or stored as a temporary object in your web browser for the time of that connection.
11.1 The type of cookie that we use is known as a ‘session-based’ cookie and is allocated to your computer only for the duration of your visit to our web site. The second type of cookie is known as a ‘persistent’ cookie. These cookies will remain on your computer for a period of time set for each cookie.
11.2 How you can refuse or opt out of cookies: Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. For further information on cookies and how to manage them you can go to www.allaboutcookies.org.
12.1 This policy was last updated on: 24th January 2020.
13 Your rights in relation to your personal information
13.1 We process and respond to all requests regarding personal information within one calendar month. We may ask for additional information we believe is necessary to comply with a request. We may charge a reasonable fee if the request is excessive or manifestly unfounded.
13.2 You may:
13.2.1 request access to your personal information or have it erased;
13.2.2 object to us processing your personal data under certain circumstances or request the restriction of processing; and
13.2.3 request that we stop using your personal information (if you have consented to us sending you marketing communications) for this purpose at any time.
13.3 All requests to exercise your rights in relation to your personal information should be sent by email to email@example.com.
13.4 If you are unhappy about the way in which we have used your personal information please let us know by contacting firstname.lastname@example.org and we will try to resolve your complaint. If we are unable to resolve your complaint to your satisfaction you may lodge a complaint with the Information Commissioner’s Office.
14 Contact details
14.1 If you have any questions or complaints about how we use your personal information please contact our customer services team via email@example.com.